Privacy policy

This privacy policy tells you what to expect us to do with your personal information.

Contact details

Email: dpo@whitecrane.academy

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Purchase or account history
Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

We collect or use the following information for research or archiving purposes:

Names and contact details
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name
Contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent

Our lawful bases for collecting or using personal information for legal requirements are:

Consent

Where we get personal information from

People directly

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

Third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services. We will not share your mobile telephone number or SMS opt-in consent status with these third parties to use for their own marketing purposes without your explicit consent.
Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
An actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business.
Other people where we have your consent.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office,  Wycliffe House,  Water Lane,  Wilmslow,  Cheshire,  SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated

9 November 2024

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